Customer Service Representative (CSR) – Healthcare
Remote
Focus:
Empathy, patient coordination, and insurance verification.
​
Role Summary:
​
We are looking for compassionate CSRs to be the first point of contact for our healthcare partners and patients. You will ensure that patients receive the right information and that their records are accurately processed.
​​
Duties & Responsibilities:
​
• Patient Intake: Handle inbound calls to register new patients and update existing profiles.
​
• Verification: Verify insurance eligibility and coordinate with providers for authorizations.
​
• Scheduling: Manage medical appointments and follow-up consultations.
​
• Documentation: Maintain detailed and HIPAA-compliant records of all interactions.
​
Minimum & Recommended System Requirements
​
MINIMUM:​
Windows
​
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
​
CPU: Intel Core i5, 8th Gen or newer / AMD Ryzen 3 Series or newer
(Must be on Microsoft’s approved CPU list)
​
Memory: 8 GB RAM
​
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)​
macOS
​
Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)
​
MacBook Air: 2020 or newer
​
MacBook Pro: 2018 or newer
​
iMac: 2019 or newer
​
Mac Mini: 2018 or newer
​
Mac Pro: 2019 or newer
​
iMac Pro: 2017
​
Memory: 8 GB RAM
​
Storage: 128 GB SSD
​
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
​​
RECOMMENDED:
​​
Windows
​
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
​
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
​
Memory: 16 GB RAM
​
Storage: 128 GB SSD or higher
​
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
​​
macOS
​
Operating System: macOS 15 Sequoia
​
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
​
Memory: 16 GB RAM
​
Storage: 256 GB SSD
​
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
​​
Peripherals for all systems:
​
High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)
​​
High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)​
​
Benefits:
​
• Competitive Salary & Benefits
​
• Career Growth in the Healthcare Tech space
​
• Dynamic and Supportive Team Culture
​
• Work From Home