Focus:

 

Troubleshooting, platform support, and data integrity.

​

Role Summary:

​

Our TSRs bridge the gap between healthcare technology and the end-user. If you have a knack for solving technical issues and understand the urgency of healthcare systems, we want you on our team.

​​

Duties & Responsibilities:​

​​

• Portal Support: Assist patients and providers with logging into and navigating Telehealth or Patient Portals.​

• System Troubleshooting: Resolve software glitches related to Electronic Health Records (EHR) or billing systems.​

• Data Integration: Ensure accurate syncing of medical data across various healthcare platforms.​

• Escalation: Identify complex technical bugs and route them to the senior engineering team.​​

​​

Recommended System Requirements:

​

​​Windows

​

• Operating System: Windows 11 Pro (64-bit) – Genuine License Required​

• CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer​

• Memory: 16 GB RAM​

• Storage: 128 GB SSD or higher ​

• Internet: At least 20 Mbps wired DSL/Fiber (LTE/Prepaid Wifi allowed as backup)

​

MacOS

​

• Operating System: macOS 15 Sequoia

• ​Model: Any Apple Silicon Mac (M1, M2, or M3 series)

• ​Memory: 16 GB RAM 

• ​Storage: 256 GB SSD 

• ​Internet: At least 20 Mbps wired DSL/Fiber (LTE/Prepaid Wifi allowed as backup)​​​

​

Peripherals for all systems:

• ​High-quality headset with a microphone (noise-cancelling) 

  • (Recommended: Plantronics Audio 628 USB or equivalent)

• ​​High Quality HD Webcam (720p or 1080p)

  • (Recommended: A4Tech PK-910H or equivalent)

​

Benefits:

​

• Competitive Salary & Benefits​

• Career Growth in the Healthcare Tech space​

• Dynamic and Supportive Team Culture​

• Work From Home